We are committed to ensuring that every order reaches you in perfect condition. If an issue occurs due to an error or fault on our side, eligible customers may receive a store credit refund.

Store credit will only be issued in the following cases:

• Wrong product sent: The item received is different from the product ordered.
• Defective product: The product has a manufacturing defect or other defect that was present before delivery.
• Damaged during shipping: The product arrives damaged as a result of the shipping process.

Please contact us as soon as possible after receiving your order and provide clear photos or videos showing the issue. Our team will review the request and, if the issue falls under one of the cases above, store credit will be issued.

Customized Orders

Customized and personalized orders are non-refundable and cannot be exchanged, as they are specially made according to the customer’s requirements.

Important

Refunds are provided in the form of store credit only for eligible cases. We do not offer cash or original-payment-method refunds for these situations.